Privacy Policy

Our guiding principle toward data collection is to collect only the data reasonably necessary to operate and maintain our VPN services. We design our systems to limit the collection and retention of sensitive information about our customers. Where legally required, we respond to valid legal processes in accordance with applicable laws, and any disclosure would be limited to the information we actually collect and retain as part of our operations.
This privacy policy will help you understand how GNUAPP UNIPESSOAL LDA,1070-150 LISBOA, SANTO ANTONIO, RUA JOAQUIM ANTONIO DE AGUIAR, N 43, 1 DTO (registration number 517328879) (“GnuVPN,” “we,” “our,” or “us”) collects, uses, and stores information.

We want you to understand what information we collect and how we collect, use, and store it. We are committed to minimizing data collection and are not designed to collect or retain browsing history, traffic content, or DNS query content. We also limit the logging of connection-related data and do not retain detailed connection logs such as assigned VPN IP addresses, connection timestamps, or session duration, except to the extent necessary to provide and maintain the Service as described in this Privacy Policy.
Our guiding principle toward data collection is to collect only the data reasonably necessary to operate and maintain our VPN services. We design our systems to limit the collection and retention of sensitive information about our customers. Where legally required, we respond to valid legal processes in accordance with applicable laws, and any disclosure would be limited to the information we actually collect and retain as part of our operations.
This privacy policy will help you understand how GNUAPP UNIPESSOAL LDA,1070-150 LISBOA, SANTO ANTONIO, RUA JOAQUIM ANTONIO DE AGUIAR, N 43, 1 DTO (registration number 517328879) (“GnuVPN,” “we,” “our,” or “us”) collects, uses, and stores information.

General Information

GnuVPN collects four types of information:

(i) Information related to your account (“personal information”)

This information is collected for the purpose of administering your GnuVPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.

(ii) Aggregate Apps and VPN connection summary statistics

GnuVPN collects limited information about usage in order to maintain customer support and quality of service. The section below describes in detail what information we collect. These statistics are not intended to include information about what a user did with the VPN and do not include VPN traffic content, DNS query content, or IP addresses, except to the extent necessary to operate and maintain the Service as described in this Privacy Policy.

(iii) (User-controlled option): Anonymous app diagnostics, including crash reports

App diagnostic data, which may include crash reports, usability diagnostics, and VPN connection diagnostics, are processed in an anonymized form and are not intended to be associated with individual GnuVPN users. This feature is similar to a “send bug report” option. Users can choose in the settings menu of any GnuVPN App whether to share these data with us.

Personal Information

GnuVPN collects personal information that you provide to us directly through the Site. We require certain personal information, such as an email address and payment details, to establish and manage your GnuVPN account, process payments, and respond to support requests that you initiate. The specific information processed may vary depending on the payment method you choose. We offer multiple payment options, and the processing of payment information is subject to the policies of the respective payment providers and applicable laws.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (any payment systems) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy. GnuVPN uses your email address for the following reasons:

To send emails related to payment transactions.

To provide links to our Site, including password reset emails.

To send you updates and announcements.

To communicate with you about your VPN services or respond to your communications.

To send marketing information, such as GnuVPN offers, surveys, invitations, and content about other matters in connection with GnuVPN (“Marketing emails”).

You may choose not to receive Marketing emails by following the opt-out procedure described in these emails. GnuVPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Any personal information associated with GnuVPN accounts is controlled only by GnuVPN, including being stored on systems and servers owned or leased by GnuVPN and its subsidiaries. In the limited circumstances where this data may need to be processed by other related entities, it may be shared only when required, and for the duration required, for processing solely related to the purposes and legitimate interests outlined in this Privacy Policy, while ensuring at all times the same data protection standards. For avoidance of doubt, these circumstances do not include any situations where control of personal information of GnuVPN users will be transferred to any other related entities, including but not limited to our ultimate holding company, GNUAPP UNIPESSOAL LDA, for any duration of time.

Aggregate Apps and VPN Connection Summary Statistics

We are committed to limiting the collection and retention of browsing history, traffic content, IP addresses, and DNS query data. As part of our service design, our systems are not intended to associate user accounts with specific websites accessed or to maintain detailed records identifying individual users’ connection activity, except to the extent reasonably necessary to operate and maintain the Service as described in this Privacy Policy.

If we receive a legally binding request for user information, we will review and respond to it in accordance with applicable laws and regulations. Any disclosure would be limited to the information that we collect and retain as described in this Privacy Policy.

In order to maintain excellent customer support and quality of service, GnuVPN collects the following information related to your VPN usage:

Apps and Apps versions

We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.

Successful connection

We collect limited operational information about successful VPN connections, such as the date of connection and selected VPN location, as well as general information about the country or ISP from which a connection was initiated. This information does not include traffic content and is used to provide technical support, identify connection issues, and maintain overall network performance.

Aggregate sum of data transferred (in MB)

We may collect aggregated information regarding the total volume of data transferred in connection with an account. Although we provide unlimited data transfer, this information may be used to ensure fair usage, maintain service quality, and protect the stability of our network infrastructure.

We design our systems to limit the storage of sensitive data related to user activity. While we may process limited operational information necessary to provide and maintain the Service, we do not collect or retain browsing history, traffic content, or DNS query content. Our approach is intended to support user privacy while ensuring service reliability and compliance with applicable laws.

Anonymous App Diagnostics, including Crash Reports (can be turned off by the user)

With your permission, we collect app diagnostic data, which may include crash reports, usability diagnostics, and VPN connection diagnostics. We use this data to analyze service stability, identify technical issues, and improve the performance of our apps, servers, and network operations. The diagnostic information is processed in an anonymized form and is not intended to identify individual users. As part of this processing, we do not retain information designed to determine which user submitted specific diagnostic data, and we do not use such data to establish a user’s identity.

If you opt in to share this information with GnuVPN, we will collect the following anonymized information:

Diagnostic information about if and how a VPN connection attempt failed.

Speed test data. App diagnostics, including crash reports and usability diagnostics, also without any personally identifiable information. These are handled in an anonymized form by these third parties, dependent on the platform you are using GnuVPN on:

Windows: Hockeyapp, owned by Microsoft, and Sentry, owned by Functional Software, Inc. See Microsoft’s Privacy Policy and Sentry’s Privacy Policy.

Mac: Crashlytics, owned by Google, and Sentry, owned by Functional Software, Inc. See Crashlytics’s Privacy Policy and Sentry’s Privacy Policy.

Linux: Sentry, owned by Functional Software, Inc. See Sentry’s Privacy Policy.

iOS: Firebase Crashlytics, owned by Google, and Apple. See Apple’s Privacy Policy and Firebase’s Privacy and Security documentation. You can disable Apple’s crash reporting in iOS settings as described here.

Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation.

Browser extensions: Google Analytics, owned by Google. See Google’s Privacy Policy.

Upon activation of any GnuVPN App, you will be asked if you would like to share these data. You can start or stop sharing these diagnostic data at any time in the App’s settings menu. On iOS, Apple’s crash reporting can be turned off in iOS settings.

Jurisdiction and Applicable Law

GnuVPN is committed to protecting user privacy and processing personal information in accordance with applicable laws. GnuVPN’s headquarters and registered place of business are located in Saint Vincent and the Grenadines, and the company operates in compliance with the laws of that jurisdiction.

Under local law, there are no mandatory data retention requirements applicable to our operations. Any legally binding request for information must be submitted and processed in accordance with established legal procedures. If we receive a valid request from a competent authority, GnuVPN will review and respond to it as required by applicable law. Our ability to disclose information is limited to the data that we actually collect and retain in the ordinary course of business, as described in this Privacy Policy.

User data is controlled by GnuVPN and may be processed by affiliated entities, including GNUAPP UNIPESSOAL LDA, solely for operational or administrative purposes and in compliance with applicable data protection requirements. Any disclosure of information, if required, is carried out within the framework of applicable laws and regulations.

Storing of Information Related to Email, Live Chat, and Feedback Forms

GnuVPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact GnuVPN, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

We use two different third-party platforms for support. When you correspond with us using these platforms, they will store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system.

Security Measures to Protect Your Information

GnuVPN implements appropriate physical, technical, and organizational security measures designed to protect information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Access to personal information is limited to authorized personnel who require such access to perform their job responsibilities and are subject to confidentiality obligations.

While we implement security measures designed to protect personal information, no method of transmission over the Internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we continuously review and enhance our safeguards to mitigate risks in accordance with applicable standards and laws.

Our servers are hosted in professional data centers that maintain industry-standard security practices. We select infrastructure providers whose operational requirements are compatible with our privacy and data protection standards. We configure and operate our services to limit the collection and retention of traffic-related data, and we assess provider relationships in accordance with applicable legal and contractual obligations.

Our servers are configured to limit the retention of operational data and to reduce the risk of unauthorized access. We implement technical and organizational safeguards, including encryption and access controls, designed to protect information in accordance with applicable security standards and laws.

Cookies and Mobile Identifiers

What is a cookie?

A cookie is a small text file used to store information about your visit to the Site. Cookies let GnuVPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.

Disabling cookies

You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that GnuVPN’s Site may not work as intended if you choose to disable cookies.

GnuVPN’s cookies

The cookies set by GnuVPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. These cookies may contain a unique identifier, but are not intended to store directly identifying information such as your name or email address. We do not use these cookies to track your activity outside of GnuVPN’s domains.

Third-party cookies

GnuVPN uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.

GnuVPN may use advertising services provided by third parties, including Google, to display advertisements to users who have previously visited our Site. These services may use cookies or similar technologies to deliver ads on third-party websites, including search engines and advertising networks, in accordance with their respective privacy policies and applicable laws.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Mobile identifiers

A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. GnuVPN may use mobile identifiers in connection with analytics related to how users discover and install our mobile applications. Such identifiers are used for aggregated statistical purposes and are not intended to directly identify individual users.

Disabling or resetting mobile identifiers

Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple’s page on Advertising Privacy on iOS devices and Google’s page on Managing your Google Settings on your Android device.

Third-Party Websites

The Site may contain links to external websites that do not fall under GnuVPN’s domain. GnuVPN is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Users in the European Union

GnuVPN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information.

The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

For the purposes of fulfilling our contractual obligations to users, including:

Providing users with the Services and Apps they have requested.

Managing user subscriptions and processing payments.

Providing customer support.

For a legitimate interest associated with the operation of our business, including:

Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.

Communicating with customers to provide information and seek feedback related to our Services and Apps.

With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at support@gnuvpn.com.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Where required by law, we will provide notice of material changes through our Site or other appropriate communication channels. Your continued use of the Site or Services following such updates constitutes acknowledgment of the revised Privacy Policy.

How to Contact GnuVPN

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact GnuVPN at the following email address: support@gnuvpn.com